As we approach the European peak for aviation, ACC’s Director of Charter, Richard Smith, discusses the challenges faced by commercial airlines when one of their fleet is grounded during the year’s busiest operational period, and how ACC provides AOG support to its airline partners during this time.
Airlines are constantly focused on improving the reliability of their services – a proactive culture of rigorous maintenance programmes and an unwavering commitment to passenger safety standards has made air travel one of the safest modes of transport available.
But no matter how comprehensive an airline’s maintenance schedule is, aircraft are complex machines, and technical issues resulting in an ‘aircraft on ground’ (AOG) are inevitable.
ACC’s Director of Charter, Richard Smith, explains, “With utilisation at its peak during the summer holiday period, AOG issues are hugely disruptive for passengers and very costly for the airline. These problems are compounded by a greater likelihood of there being insufficient spare capacity within the rest of the fleet.”
And, when an issue is identified, an airline relies on several departments to resolve it – engineering teams assess the problem and find solutions for sourcing spares, while operations look at wet leasing options to maintain schedule integrity.
ACC Aviation, the Airline Partner of Choice for AOG Support
“ACC has, for over 15 years, worked closely with leading airlines in supporting their operations when the unexpected happens.
“Our teams are uniquely placed in being able to resolve engineering issues, where the time-critical shipping of spares or engineers is required, while simultaneously using our extensive operator network to source sub-charter capacity to move the stranded passengers with minimal delays,” says Richard.
“ACC provides AOG support to our airline partners, ranging from established flag carriers to new start-ups, and we understand their needs better than anyone. Our team’s breadth of industry experience and market knowledge, coupled with the strength of our supplier relationships, mean we are ideally positioned to deliver AOG solutions that are not only fast and reliable, but uniquely tailored to our clients’ exact requirements.”
H24 Global AOG Aircraft Availability
“ACC maintains a constantly updated database of global aircraft availability and our offices are manned around the clock, ensuring H24 support anywhere in the world, combined with a speed of delivery that is second-to-none.
“Through our dedicated aircraft wet leasing and aircraft charter divisions, ACMI24 and ACC Charter, we have visibility of both sides of the equation, allowing us to provide a fully integrated service. One phone call to our team and we’re able to simultaneously source AOG aircraft for both short-term ACMI to deliver replacement capacity and ‘go now’ aircraft charter for spares and crew movements.”
Do you have any AOG support requirements that we can assist with?
Our ACMI wet leasing and aircraft charter experts are on hand 24/7, ready to assist with any urgent requirements. Call us anytime, from anywhere in the world, on +44 (0)1737 232239, fill in our online enquiry form or email us.
“Excellent service – polite, courteous and helpful throughout. The flight was arranged at short notice and the timings were perfect to enable us to travel to take part in our game. The flights were very smooth and the efficient manner in which we were transported to and from our destination contributed greatly to the enjoyment and success of the trip. Thank you for all your assistance.”
“This was such a stressful project being the first charter that I have had to do for a client. They were also a new client as well, so we were trying to wow them with our service. Without ACC’s help, none of this would have happened, they were invaluable and went over and above what they needed to do. Their patience was amazing with what were often last minute alterations. Thanks so much guys, you definitely will be recommended for future projects. It was a pleasure dealing with you.”
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